FAQ

All our products are handmade specifically for you — from the bottom. Depending on the product, it takes around 2 and 8 hours to produce each item, so if you've placed a large order, production time will likely be larger than for a small one.

There are possibly others who ordered before you, which can make the waiting time a bit longer. Orders are produced in the order they've been placed.

At the bottom of the website, there's a banner where the current estimated production time is stated. This does NOT apply to DIY products like loose rope, which has a processing time of 2-4 weekdays.

Delivery time for parcels sent with Bring is 1-2 days.

Delivery time for parcels sent with dao is 2-4 days.

Delivery time for parcels sent with GLS is 1-3 weekdays.

So, you can expect parcels within Denmark to be delivered to your address/parcel shop: current production time (or processing time for DIY products) + 1-4 workdays after placing the order.

If it's expected that your package will be shipped much later than expected, you'll be informed you via email.

Where do you ship to?

Currently all EU countries except Malta and Cyprus.

Is there a physical store?

No, there's no physical store. But if you live nearby, you're welcome to pick up your order at Indre Nørrebro, if you want to save on sipping. It must be arranged beforehand, so write me a mail at info@requinerope.dk to make an appointment for pickup.

Because I'm usually at school during working hours, pick-up will typically be possible in the afternoon or evening, or on weekends.

What's the return policy?

Due the products at Requine Rope being made especially for you after your wishes, the right of revocation is withdrawn. That means you can't get your money back if you e.g. choose the wrong size, or don't like the colour.

This also applies to "cut-off" products, i.e. rope ordered by the meter, but not products which are neither handmade or cut-offs, e.g. metal rings or snaps.

However, I choose to arrange the return policy so that you can get up to 50% of the amount back on products where right of revocation is withdrawn.

If the product has a defect before it has been used, e.g. broken rope or a loose seam, you of course have right to get the product replaced. Contact me on mail if this happens.

You can read more about return, right of revocation, and returns in the terms and conditions.

Which payment methods can I use?

You can pay with card, Paypal, Apple Pay and Google Pay. Mastercard and Visa are accepted for card payments.

You can also pay with direct bank transfer, but please note this will be to a non-Danish bank account as a SWIFT transfer using IBAN. (The bank account is international solely due to the fact that the fees for having a danish business bank account are sky high.) 

Hvorfor bliver mine penge trukket med det samme, og ikke når varerne afsendes?

Nye regler fra Visa og Mastercard gør, at en betaling kan været reserveret i maks. 31 dage, hvorefter transaktionen bliver annulleret. Det vil sige, at jeg maksimalt ville kunne få 21 hverdage til at lave jeres ordrer — hvilket sjældent er muligt, med mindre jeg skal lukke for bestillinger regelmæssigt, hvilket ville være irriterende både for mig og dig. Derfor bliver pengene i stedet trukket som en forudbetaling, så jeg kan sikre at holde shoppen åben også i travle perioder, med den betingelse at produktionstiden bliver lidt længere. Produktionstiden fremgår altid på banneret på hjemmesiden, og vil stå nederst på din ordrebekræftelse.

Dette er lovligt i specielle tilfælde, som du kan læse om hos e-mærket: https://www.emaerket.dk/webshop-akademi/specialfremstillede-varer-og-fortrydelsesretten/0/?utm

Kan jeg annullere min ordre?

Der er not angivet i dansk lovgivning, at kunden har ret til at annullere et køb på nettet, inden ordren er afsendt. Når du trykker “godkend og betal” indgår du en bindende aftale med køber. Fordi produkterne hos Requine Rope er speciallavede, frafalder fortrydelsesretten. Det er altså ikke muligt at annullere din ordre.

Hvis du har brug for at ændre noget ved din ordre (fx en anden farve eller størrelse), kan jeg muligvis komme dette til gode hvis ikke jeg er gået i gang med din ordre endnu. Kontakt mig på mail eller sociale medier, for at høre hvad der er muligt. Jeg kan dog ikke garantere, at jeg kan imødekomme dine ønsker, hvis fx jeg ikke har en farve på lager, eller jeg er i gang med/færdig med et eller flere produkt(er).