FAQ

Got questions?

Take a look here, and see if you can find a quick answer! If not, you're welcome to contact us on info@requinerope.dk 

Delivery and payment
What does shipping cost?

Shipping within Denmark is with ado, GLS and Bring:

dao GLS Bring
Parcel Shop
42,-
52,-
39,-
Home Delivery
47,-
72,-
Not possible
Parcel shop on purchases over 499,-
42,-
52,-
Free
Home delivery on purchases over 499,-
5,-
20,-
Not possible

Parcels shipped by dao and Bring are insured up to 1000 kr

Parcels shipped by GLS are insured up to 4500 kr

 

International shipping:

Country Pris i DKK Cirkapris i €
Sweden
65 (Bring parcel shop)
125 (Bring home delivery)
8,74 (Bring parcel shop)
16,08 (Bring home delivery)
Germany
65 (Hermes home delivery)
82,05 (CoolEurope)
8,74 (Hermes home delivery)
11,03 (CoolEurope)
Netherlands
80,25 (PostNL home delivery)
10,79 (PostNL home delivery)
Finland
85 (Posti parcel shop)
11,42 (Posti parcel shop)
France
85 (Colis Privé home delivery)
11,42 (Colis Privé home delivery)
Italy
85 (CoolEurope)
11,42 (CoolEurope)
Belgium, Portugal, Spain
89,55 (CoolEurope)
12,04 (CoolEurope)
Luxembourg
99,55 (CoolEurope)
13,38 (CoolEurope)
Austria, Poland
119,55 (CoolEurope)
16,07 (CoolEurope)
Estonia, Greece, Hungary, Ireland, Latvia, Lithuania
129,55 (CoolEurope)
17,41 (CoolEurope)
Bulgaria, Croatia, Romania, Slovakia, Slovenia
170 (dao)
22,85 (dao)

Purchases above 1.199 kr / €161,16 are eligible for free shipping to the above mentioned countries.

Parcels shipped outside of Denmark are insured up to approx. 150 kr / €20. Insurance up to 1500 kr / €201,6 can be purchased for 8 kr / €1,08. Contact us on info@requinerope.dk if you wish to buy the extended insurance for your delivery.


How long is delivery time?

All our products are handmade specifically for you — from the bottom. Depending on the product, it takes around 2 and 8 hours to produce each item, so if you've placed a large order, it will take a longer time to make than for a small order.

There are possibly others who ordered before you, which can make the waiting time a bit longer. We always make the orders in the order they've been placed.

Delivery time for parcels sent with dao is 2-4 days.

Delivery time for parcels sent with Bring is 1-2 days.

Delivery time for parcels sent with GLS is 1-3 weekdays. International delivery times aren't specified, but typically take at least a week to arrive, maybe more.

At the bottom of website there's a banner with the current estimated productions times. Therefore you can expect parcels within Denmark to be delivered to your address/parcel shop: current production time + 1-4 workdays after placing the order.

If we expect your package to be shipped much later than expected, we'll inform you via email.

 
Where do you ship to?

At this time, we ship to all EU countries except Malta, Cyprus, and Czechia. I.e Denmark, Sweden, Germany, Netherlands, Belgium, Portugal, Spain, Finland, Luxembourg, Italy, France, Poland, Austria, Estonia, Greece, Latvia, Lithuania, Hungary, Bulgaria, Romania, Croatia, Slovakia and Slovenia.

 
Do you have a physical store?

No, we don't have a physical store. But if you live nearby, you are welcome to pick up your order if you want to save the shipping. It must be arranged in advance, so write a mail to info@requinerope.dk to make an appointment for pickup.

 
What's your return policy?

Due the products at Requine Rope being made especially for you after your wishes, the right of revocation is withdrawn. That means you can't get your money back if you e.g. choose the wrong size, or don't like the colour. Although we did choose to arrange our return policy so that our customers can get up to 50% of the amount back.

If the product has a defect before it's put to use, e.g. broken rope or a loose seam, you of course have right to get the product replaced.

You can read more about return, right of revocation, and returns in our terms and conditions.

 

Which payment methods can I use?

You can pay with card, Paypal, Apple Pay and Google Pay. We accept Mastercard and Visa for card payments.

Products

What makes your products sustainable?

At Requine Rope, the environment is top priority. That means we use products with the least environmental impact, that at the same time are as good quality as possible.

Our rope is made from rPET — recycled plastic. That means no new plastic is produced in this already strained environment, but instead what already exists is used anew.

We exclusively use stainless steel for the hardware — it's an easily recyclable metal, that lasts for years.

Furthermore our packaging is completely plastic free, and we use recycled materials where possible.

You can read much more about sustainability here.

 

Which sizes do you carry?

For rope halters and reins vi have sizes ranging from x-mini to xx-full.

For neck ropes without cores we have sizes from XXXS to XXXL. We chose this because a horse's head size doesn't always "fit" the neck size.

Our neck ropes with cores are available in sizes S, onesize and L.

Read more about sizing under size guide.

It's also always possible to get a custom size without extra costs — just write a mail for info@requinerope.dk, and we'll figure something out.

 

Which size should I choose?

Our sizes generally fit "normal" sizes — i.e. if your horse uses cob in halters, it should fit a size cob rope halter. If your horse is in between sizes, we generally recommend choosing the larger size.

The same applies for reins. You could also measure a pair of reins you already have, and choose length from that.

For non-adjustable neck ropes, you'll need to measure your horse to find the right size.

You can read much more about sizes, and how to find the right one, under our size guide.

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