FAQ
Got questions?
Take a look here, and see if you can find a quick answer! If not, you're welcome to contact us on info@requinerope.dk or social media.
Levering
What does shipping cost?
Shipping costs depend on which carrier you prefer. Parcels within Denmark are shipped with Bring, dao or GLS:
NB: in November and December, carriers often add a fee due to high demand. Therefore, shipping may be a few DKK more in this period. Applies only to orders under 899 DKK.
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Parcel Shop
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Home Delivery
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Bring
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41,- (FREE for orders above 899,-)
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-
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dao
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51,-
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54,-
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GLS
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53,-
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69,-
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🎄XMAS 2025🎄For delivery of orders within Denmark before December 24th 2025, you must order at the latest on 21st of November 11:59 pm, if you order handmade products. This applies to all products in the categories "horse" and "dog". If you order products from the "DIY" category, you must order at the latest December 16th 11:59 pm for delivery before Christmas. Gift cards are delivered via mail within 1 hour.
(These dealines are set as of 15th of November 2025, and may be changed to earlier or later timepoints, however not after an order has been placed.)
If you miss one of these deadlines, you are always welcome to contact me on mail: info@requinerope.dk BEFORE ordering, to see if your order can be delivered before Christmas. If you are still in good time and order only one or a few items, it is likely that I can fit squeeze you in. :)
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All products are handmade specifically for you — from scratch. Depending on the product, it takes around 2 and 8 hours to produce each item, so if you've placed a large order, production time will likely be larger than for a small one, however this is not always the case,
There are possibly others who ordered before you, which can make the waiting time a bit longer. Orders are produced in the order they've been placed.
At the bottom of the website and at checkout there's a banner stating the current estimated production time. This does NOT apply to DIY products like loose rope, which has a processing time of 2-4 weekdays.
Delivery time for parcels sent with Bring is 1-2 days.
Delivery time for parcels sent with dao is 2-4 days.
Delivery time for parcels sent with GLS is 1-3 weekdays.
So, you can expect parcels within Denmark to be delivered to your address/parcel shop: current production time (or processing time for DIY products) + 1-4 workdays after placing the order.
Requine Rope is owned and run by a single person. I'm responsible for everything it takes to keep the business up and running while studying 40+ hours a week on the side. So it's unfortunately limited how much time I have to make orders, which is the reason for the production times being much longer than I want. I'm really doing my best to get it all done, but that's why things are moving so slow.
I'm very grateful for everyone who is understanding and supportive of this 💚
Currently all EU countries except Malta and Cyprus.
No, there's no physical store. But you can pick up your order at my private address, see the next point.
If you live nearby, you're welcome to pick up your order at Inner Nørrebro (2200), if you want to save on shipping. Choose "pick up" at checkout, and write info@requinerope.dk to get the address (otherwise I will contact you when the order is ready for pick-up). You will get a message a few days before the order is ready for pick-up, then we'll find a time that suits both of us :)
Because I'm usually at school during working hours, pick-up will typically be possible in the afternoon or evening, or on weekends.
If you arrive by car, it's usually hard to find a parking spot, however it is possible to pull over shortly (the road is small and not busy) right in front of the door. Pick-up is in the ground floor.
Bestilling
Due the products at Requine Rope being made especially for you after your wishes, the right of revocation is withdrawn. That means you can't get your money back if you e.g. choose the wrong size, or don't like the colour.
This also applies to "cut-off" products, i.e. rope ordered by the meter, but not varer som hverken er håndlavede eller afkap, fx metalringe.
However, I choose to arrange the return policy so that you can get up to 50% of the amount back on products where right of revocation is withdrawn.
If the product has a defect before it has been used, e.g. broken rope or a loose seam, you of course have right to get the product replaced. Contact me on mail if this happens.
You can read more about return, right of revocation, and returns in the terms and conditions.
You may pay with card (Visa or Mastercard) as well as Apple Pay and PayPal.
You can also pay by direct transfer, which I advised for companies.
New rules from Visa and Mastercard result in transaction only being reserved for a maximum of 31 days before the transaction is canceled. This means that I would have a maximum of 21 business days to process your orders — which is rarely possible, unless I closed for orders regularly, which would be annoying for both you and I. Therefore, the payment is captured in advance, so that I can ensure that the shop stays open even during busy periods, with the condition that the production time is slightly longer. The production time is always stated on the banner on the website and at the bottom of your order confirmation.
This is indeed legal in special cases, which you can about at e-mærket: https://www.emaerket.dk/webshop-akademi/specialfremstillede-varer-og-fortrydelsesretten/0/?utm
It is not stated in the Danish law that a customer has the right to cancel an online purchase before the order has been shipped. When you click “confirm and proceed to payment” you are making a binding agreement with the seller. Because the products at Requine Rope are custom-made, the right of withdrawal is waived. It is therefore not possible to cancel your order.
If you want to change something about your order (e.g. a different color or size), I may be able to accommodate it if I have not started your order yet. Contact me by email or social media to discuss the possibilities. However, I cannot guarantee to meet your wishes if, for example, a color is out of stock or I'm alreadyworking on/finished with one or more product(s).
It is possible to place an order with many products, but then some slightly different conditions apply. In such cases, it won't be possible for me to meet production times, and a new time estimate will be given based on the individual order. In addition, it may require me to buy new rope for the order, which takes a few weeks for the factory to produce.
Generally, quantity discounts are given on orders above 2500 DKK ex. VAT, contact me on mail for a quote, and please include which products you have in mind, as well as in which quantities and colours.
Products
At Requine Rope, the environment is top priority. That means the products used have the least environmental impact, and at the same time are as good quality as possible.
The rope is made from rPET — recycled plastic. That means no new plastic is produced in this already strained environment, but instead what already exists is recycled.
The sewing thread and labels are also made from recycled plastic. That means that all products not containing metal hardware are 100% recycled!
Exclusively stainless steel is used for the hardware — it's an easily recyclable metal, that lasts for years and years.
Furthermore, the packaging is completely plastic free, and recycled materials are used whenever possible.
You can read much more about sustainability here!
For rope halters and reins, sizes range from x-mini to xx-full.
For neck ropes without cores, sizes range from XXXS to XXXL, because a horse's head size doesn't always "fit" the neck size. (e.g. a horse using size cob in halters win't necessarily fit a "size cob" neck rope).
Neck ropes with cores are available in sizes S, onesize and L.
Leads and leashes are measured in meters.
Read more about sizing under size guide.
It is always possible to get custom sizes for halters without extra costs, or special lengths for other products, where price is calculate based on length — just write your wishes to info@requinerope.dk or on social media, and we'll figure something out!
Sizes generally fit "normal" sizes — e.g. if your horse uses cob in halters, it should fit a size cob rope halter. If your horse is in between sizes, it is generally recommended choosing the larger size.
It is the same for reins. You can e.g. measure a pair of reins you already have, and choose length based on this. You can se the length for each size in the products description or the size guide.
For non-adjustable neck ropes, you'll need to measure your horse to find the right size.
You can read much more about sizes, and how to find the right one, under size guide. Hvis du er i tvivl er du altid velkommen til at kontakte mig, og så vil jeg gøre mit bedste for at finde den bedste størrelse, eller lave én der passer til lige din hest.