FAQ
Got questions?
Take a look here, and see if you can find a quick answer! If not, you're welcome to contact us on info@requinerope.dk or social media.
Levering
What does shipping cost?
Shipping costs depend on which carrier you prefer. Parcels within Denmark are shipped with Bring, dao or GLS:
|
|
Parcel Shop
|
Home Delivery
|
|---|---|---|
|
Bring
|
41,- (FREE for orders above 899,-)
|
-
|
|
dao
|
51,-
|
54,-
|
|
GLS
|
56,-
|
72,-
|
All our products are handmade specifically for you — from the bottom. Depending on the product, it takes around 2 and 8 hours to produce each item, so if you've placed a large order, production time will likely be larger than for a small one.
There are possibly others who ordered before you, which can make the waiting time a bit longer. Orders are produced in the order they've been placed.
At the bottom of the website, there's a banner where the current estimated production time is stated. This does NOT apply to DIY products like loose rope, which has a processing time of 2-4 weekdays.
Delivery time for parcels sent with Bring is 1-2 days.
Delivery time for parcels sent with dao is 2-4 days.
Delivery time for parcels sent with GLS is 1-3 weekdays.
So, you can expect parcels within Denmark to be delivered to your address/parcel shop: current production time (or processing time for DIY products) + 1-4 workdays after placing the order.
Requine Rope is owned and run by a single person. I'm responsible for everything it takes to keep the business up and running while studying 40+ hours a week. So it's unfortunately limited how much time I have for making orders, which is the reason for the production times being much longer than I prefer. I'm really doing my best to get it all done, but that's why things are moving so slow.
I'm very grateful for everyone who is understanding and supportive of this 💚
Currently all EU countries except Malta and Cyprus.
Nej, der er ingen fysisk butik, du kan handle i. Men du kan afhente din ordre på min private adresse, læs mere i næste punkt.
Hvis du bor i nærheden, er du velkommen til at afhente din ordre på Indre Nørrebro (2200), hvis du vil spare fragten. Vælg afhentning i checkout, og skrive gerne til info@requinerope.dk for at få adressen (ellers kontakter jeg dig når ordren er klar til afhentning). Du får besked nogle dage inden ordren er klar til afhentening, og så aftaler vi et tidspunkt, der passer os begge 🙂
Because I'm usually at school during working hours, pick-up will typically be possible in the afternoon or evening, or on weekends.
Hvis du kommer i bil, er det som regel svært at finde en parkeringsplads hvor der kan holdes i længere tid, men det er muligt at holde ind til siden på vejen (en mindre befærdet sidegade) lige foran døren. Afhentening er i stueetage.
Bestilling
Due the products at Requine Rope being made especially for you after your wishes, the right of revocation is withdrawn. That means you can't get your money back if you e.g. choose the wrong size, or don't like the colour.
This also applies to "cut-off" products, i.e. rope ordered by the meter, but not varer som hverken er håndlavede eller afkap, fx metalringe.
However, I choose to arrange the return policy so that you can get up to 50% of the amount back on products where right of revocation is withdrawn.
If the product has a defect before it has been used, e.g. broken rope or a loose seam, you of course have right to get the product replaced. Contact me on mail if this happens.
You can read more about return, right of revocation, and returns in the terms and conditions.
Du kan betale med kort (Visa eller Mastercard), samt kort via Apple Pay, eller PayPal.
Der kan også betales med direkte bankoverførsel, som anbefales for virksomheder.
Nye regler fra Visa og Mastercard gør, at en betaling kan været reserveret i maks. 31 dage, hvorefter transaktionen bliver annulleret. Det vil sige, at jeg maksimalt ville kunne få 21 hverdage til at lave din ordre — hvilket sjældent er muligt, med mindre jeg skal lukke for bestillinger regelmæssigt, hvilket ville være irriterende både for mig og dig. Derfor bliver pengene i stedet trukket som en forudbetaling, så jeg kan sikre at holde shoppen åben også i travle perioder, med den betingelse at produktionstiden bliver lidt længere. Produktionstiden fremgår altid på banneret på hjemmesiden, og vil stå nederst på din ordrebekræftelse.
This is indeed legal in special cases, which you can about at e-mærket: https://www.emaerket.dk/webshop-akademi/specialfremstillede-varer-og-fortrydelsesretten/0/?utm
It is not stated in the Danish law that a customer has the right to cancel an online purchase before the order has been shipped. When you click “confirm and proceed to payment” you are making a binding agreement with the seller. Because the products at Requine Rope are custom-made, the right of withdrawal is waived. It is therefore not possible to cancel your order.
If you want to change something about your order (e.g. a different color or size), I may be able to accommodate it if I have not started your order yet. Contact me by email or social media to discuss the possibilities. However, I cannot guarantee to meet your wishes if, for example, a color is out of stock or I'm alreadyworking on/finished with one or more product(s).
It is possible to place an order with many products, but then some slightly different conditions apply. In such cases, it won't be possible for me to meet production times, and a new time estimate will be given based on the individual order. In addition, it may require me to buy new rope for the order, which takes a few weeks for the factory to produce. Generally, a quantity discount is given for purchases over 3000 dkk. Please contact me by email for a quote, and include which products you have in mind, as well as in what quantities and colours.
Der gives som udgangspunkt mængderabat ved køb over 2500,- ex. moms, kontakt mig gerne på mail for at få et tilbud, og inkluder hvilke varer du har i tankerne, samt i hvilke mængder og farver, så vender retur med en god pris.
Products
At Requine Rope, the environment is top priority. That means the products used have the least environmental impact, and at the same time are as good quality as possible.
The rope is made from rPET — recycled plastic. That means no new plastic is produced in this already strained environment, but instead what already exists is recycled.
The sewing thread and labels are also made from recycled plastic. That means that all products not containing metal hardware are 100% recycled!
Exclusively stainless steel is used for the hardware — it's an easily recyclable metal, that lasts for years and years.
Furthermore, the packaging is completely plastic free, and recycled materials are used whenever possible.
You can read much more about sustainability here!
For rope halters and reins, sizes range from x-mini to xx-full.
For neck ropes without cores, sizes range from XXXS to XXXL, because a horse's head size doesn't always "fit" the neck size. (e.g. a horse using size cob in halters win't necessarily fit a "size cob" neck rope).
Neck ropes with cores are available in sizes S, onesize and L.
Tove og hundesnore måles i meter.
Read more about sizing under size guide.
Det er også altid muligt at få lavet specialstørrelser i grimer uden ekstra omkostning, eller specielle længder i andre produkter, hvor prisen regnes på baggrund af længde — bare skriv ønske til mål til info@requinerope.dk or on social media, and we'll figure something out!
Sizes generally fit "normal" sizes — e.g. if your horse uses cob in halters, it should fit a size cob rope halter. If your horse is in between sizes, it is generally recommended choosing the larger size.
Det samme gælder tøjler. Du kan evt. måle par tøjler du allerede har, og vælge længde ud fra dette. Du kan se hvilken længde en tøjlestørrelse har i produktbeskrivelsen eller i størrelsesguiden.
For non-adjustable neck ropes, you'll need to measure your horse to find the right size.
You can read much more about sizes, and how to find the right one, under size guide. Hvis du er i tvivl er du altid velkommen til at kontakte mig, og så vil jeg gøre mit bedste for at finde den bedste størrelse, eller lave én der passer til lige din hest.