FAQ

Got questions?

Take a look here, and see if you can find a quick answer! If not, you're welcome to contact os on info@requinerope.dk 

Delivery and payment
What does shipping cost?

Shipping in Denmark:

  Parcel Shop Home Delivery
DAO 40,- 45,-
GLS 42,- 62,-

If you buy for more than 499 DKK, shipping to parcel shop in Denmark is free!

 

Shipping in EU:

 

  DKK
Sweden 65 8,74

Germany

82,05 11,03
Netherlands 89,55 (CoolEurope) / 83,05 (PostNL) 12,04/11,16
Belgium, Portugal, Spain 89,55 12,04
Finland 94,61 (Posti) 12,72
Luxembourg 99,55 13,38
Italy 104,55 14,05
France 109,55 14,73
Austria, Poland 119,55 16,07
Estonia, Greece, Hungary, Ireland, Latvia, Lithuania 129,55 17,41
Bulgaria, Croatia, Romania, Slovakia, Slovenia  145 19,49

Purchases over €149 is eligible for free shipping to the above mentioned contries.


How long is delivery time?

All our products are handmade specifically for you — from the bottom. Depending on the product, it takes around 2 and 8 hours to produce each item, so if you made a big order, it will take a longer time to make than for a small order.

Because other might have placed an order before you, we'll have to make those orders first. This production time will typically be 2-5 weekdays, but we work on making your order as fast as possible.

Delivery time for parcels sent with DAO is 2-4 days.

Delivery time for parcels sent with GLS is 1-3 weekdays. International delivery times aren't specified, but typically take at least a week to arrive, maybe more.

You can expect orders to Denmark to be delivered 3-9 weekdays after ordering. International orders typiacally arrive after 1,5 to 3 weeks.

These are only indicative times, and at busy periods delivery can be longer. If we expect your package to be shipped much later than expected, we'll inform you via email.

 
Where do you ship to?

At this time, we ship to all EU countries except Malta, Cyprus, and Czechia. I.e Denmark, Sweden, Germany, Netherlands, Belgium, Portugal, Spain, Finland, Luxembourg, Italy, France, Poland, Austria, Estonia, Greece, Latvia, Lithuania, Hungary, Bulgaria, Romania, Croatia, Slovakia and Slovenia.

 
Do you have a physical store?

No, we don't have a physical store. But if you live nearby, you are welcome to pick up your order if you want to save the shipping. It must be arranged in advance, so write a mail to info@requinerope.dk to make an appointment for pickup.

 
What's your return policy?

Due the products at Requine Rope being made especially for you after your wishes, the right of revocation is withdrawn. That means you can't get your money back if you e.g. choose the wrong size, or don't like the colour. Although we did choose to arrange our return policy so that our customers can get up to 50% of the amount back.

If the product has a defect before it's put to use, e.g. broken rope or a loose seam, you of course have right to get the product replaced.

You kan read more about return, right of revocation, and returns in our terms and conditions.

 

Which payment methods can I use?

You can pay with card or paypal. We accept Mastercard and Visa as card payment.

Products

What makes your products sustainable?

At Requine Rope, the environment is top priority. That means we use products with the least environmental impact, that at the same time are as good quality as possible.

Our rope is made from rPET — recycled plastic. That means no new plastic is produced in this already strained environment, but instead what already exists is used anew.

We exclusively use stainless steel for the hardware — it's an easily recyclable metal, that lasts for years.

Furthermore our packaging is completely plastic free, and we use recycled materials where possible.

You read much more about sustainability here.

 

Which sizes do you carry?

For rope halters and reins vi have sizes ranging from x-mini to xx-full.

For neck ropes without cores we have sizes from XXXS to XXXL. We chose this because a horse's head size doesn't always "fit" the neck size.

Our neck ropes with cores are available in sizes S, onesize and L.

Read more about sizing under size guide.

It's also always possible ti get a custom size without extra costs — just write a mail for info@requinerope.dk, and we'll figure something out.

 

Which size should I choose?

Our sizes generally fit "normal" sizes — i.e. if your horse uses cob in halters, it should fit a size cob rope halter. If your horse is in between sizes, we generally recommend choosing the larger size.

The same applies for reins. You could also measure a pair of reins you already have, and choose length from that.

For non-adjustable neck ropes, you'll need to measure your horse to find the right size.

You can read much more about sizes, and how to find the right one, under our size guide.

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